
Verbal De-Escalation & Conflict Resolution

This class provides training and awareness in the area of Verbal De-Escalation & Conflict Resolution strategies.
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The advanced Verbal De-escalation training offers a comprehensive and respected 8-step tactical communication model, designed for participants to apply in realistic role-play scenarios. This course will enhance participants' ability to effectively respond to individuals experiencing anger, emotional distress, depression, or mental health crises.
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Participants will receive detailed step-by-step guidance on de-escalating common challenges encountered in modern church settings.
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The training will provide a deep understanding of human behaviors, triggers, and needs, equipping participants to recognize and address underlying issues effectively.
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The course will outline key strategies for building rapport, a critical step in influencing behavior and facilitating positive outcomes.